Returns, Cancellation and Complaints

We want you to be completely satisfied with Berlindisplay products. To provide maximum transparency, you will find all relevant information about cancellation, returns and complaints below.

1. Exclusion of Returns and Cancellation Rights for Business Customers B2B

You acted in the exercise of your commercial or self-employed professional activity when concluding the transaction and are therefore considered an entrepreneur within the meaning of Section 14 of the German Civil Code, BGB.

• No cancellation right: Entrepreneurs are not entitled to a statutory right of cancellation. We also do not grant a voluntary contractual right of return. Orders placed by business customers are binding.
• Warranty: In the event of material defects, the warranty provisions for entrepreneurs listed under section 3 apply.

2. Handling Transport Damage

Despite secure packaging, transport damage unfortunately cannot be completely ruled out.

• For entrepreneurs, transfer of risk: The risk of accidental loss and accidental deterioration of the goods passes to you as soon as we hand over the shipment to the forwarding agent, carrier or any other person or institution designated to carry out the shipment, according to Section 447 of the German Civil Code, BGB.

3. Complaints and Warranty for Defects

If an item does not have the agreed quality or is defective, your rights are governed by the following provisions:

For Entrepreneurs B2B

• Shortened limitation period: The limitation period for defect claims for newly manufactured goods is one 1 year from the transfer of risk.
• Duty to inspect and give notice of defects, Section 377 HGB: Among merchants, the goods must be inspected immediately after delivery. If a defect is discovered, it must be reported to us immediately. If you fail to give such notice, the goods are deemed approved, unless the defect is hidden.

4. Complaint Procedure and Contact

To ensure fast and smooth processing of your request, please first send an email to reklamation@berlindisplay.de. Please make sure to include the order number or invoice number, attach meaningful photos and describe the problem clearly.

We will then get back to you promptly and discuss the next steps with you.